Your Privacy

01

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

02

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number, income and employment information, credit history and assets, and payment history, account balances and transaction history.

03

How?

All financial companies need to share customer’s personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customer’s personal information; the reasons we choose to share; and whether you can limit this sharing.

1. Download the form below:

a. Customers (Excluding California)

b. California residents

*Do not send this request in with your account payment.

2. Mail to us at:

theLender
25531 Commercentre #250
Lake Forest, CA 92630

You may also fill out, sign, and email this form to us at loanadministration@thelender.com. You may also fax a copy of the completed form to 1-833-381-8733.

How does theLender protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with applicable state and federal law. These measures include computer safeguards and secured files and buildings.

How does theLender collect my personal information?
We collect your personal information, for example, when you:

• Apply for a loan or provide employment information
• Pay your bills or pay insurance premiums
• Give us your contact information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?
Federal law gives you the right to limit only:

• Sharing for affiliates’ everyday business purposes –information about your creditworthiness
• Affiliates from using your information to market to you
• Sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account.

01

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

Hometown Equity Mortgage, LLC dba theLender affiliates include certain financial and non-financial companies with the Hometown Equity Mortgage and theLender names such as insurance companies, a title agency, and a real estate services company.

02

Non-affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Non-affiliates we share with can include direct marketing companies and mortgage companies.

03

Joint marketing

A formal agreement between non-affiliated financial companies that together market financial products or services to you.

Our joint marketing partners include companies such as credit life insurance issuers and home warranty companies.

IMPORTANT NOTICE ABOUT CREDIT REPORTING: We may report information about your account(s) to credit bureaus and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your account(s) may be reflected in your credit report and/or consumer report.

DO NOT CALL POLICY: This Privacy Policy constitutes theLender’s Do Not Call Policy under the Telephone Consumer Protection Act for all consumers. We do not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law allows. Consumers who ask not to receive telephone solicitations from theLender will be placed on the theLender Do Not Call list and will not be called in any future campaigns. If you communicate with us by telephone, we may monitor or record the call.

REVISION OF PRIVACY DISCLOSURES: theLender may revise this Policy from time to time. All revisions of this Policy will be reflected on this web page, and will be effective upon publication. Your use of this Site is deemed acceptance of the Policy then in effect.

SPECIAL NOTICE FOR RESIDENTS OF CALIFORNIA: Under California law, we will not share information we collect about you with companies outside of theLender unless the law allows. For example, we may share information with your consent, to service your accounts.

SPECIAL NOTICE FOR RESIDENTS OF VERMONT: For Vermont Members/Customers: We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures.

Additional information concerning our privacy policies can be found at https://wholesale.thelender.com or call 833-381-8733.

SPECIAL NOTICE FOR RESIDENTS OF NEVADA: We are providing you this notice pursuant to Nevada law. If you prefer not to receive marketing calls from us, you may be placed on our Internal Do Not Call List by calling 833-381-8733, or by writing to us at 25531 Commercentre #250, Lake Forest CA 92630. You may also contact the Nevada Attorney General’s office: Bureau of Consumer Protection, Office of Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number 702.486.3132; email: BCPINFO@ag.state.nv.us